Section 5 of the General Conditions of Dolls Department 25
Delivery, approval period and return of goods
5.1 The delivery times given on the website are only indicative. You will receive your order as soon as possible. Bear in mind that orders concerning Ball Jointed Dolls(*) usually take a considerable amount of time ( longer than 6 weeks is possible), because they only start production after you place your order, or in case you ordered it: because the doll also has to receive a face-up or body blush. This is a custom-made product.
5.2 TNT will deliver the parcel.
5.2.1 Your order is delivered the moment the articles are presented on the indicated delivery address.
5.3 Applicable to inhabitants of Europe only;The approval period of your ordered articles is 14 days. Within this period you may return the order or one of the articles without giving a reason. If you want to return only one/some or a smaller article, you must contact Dolls Department 25 to agree on the correct way of sending. In case of custom-made products made on special request of the customer no approval period applies (see section 5, point 1).
5.4 Check the supplied articles immediately upon receipt. Any defects should be reported in writing or by telephone to Dolls Department 25 at the latest within 10 working days.
5.5 As soon as Dolls Department 25 has received your returned order or article(s) in unopened and undamaged packaging (this does not apply to the cover box or transport box), you will be refunded or the article(s) will be swapped for the same article(s) which are correct, provided that you observed the return instructions as laid down by Dolls Department 25 and that you also observed the set period of time. The postage costs for the returning the articles are always for the account of the customer, except this was agreed upon otherwise in writing by Dolls Department 25. Postage costs for returning articles are always excluded from refunding.
Please fill out the form below to start the return process.
All costs to return the item(s) are for the account of the customer.
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